ACCOUNT
Delete your account
You can delete your CleanerFlow PRO account inside the app, or by e-mail if you no longer have the app.
Inside the app
Sign in and follow the path for your type of account:
- Company owner, manager or adminMoreMy Account (gear at the top)Delete account (at the bottom, below Sign Out)
- Cleaner on a company teamProfileSettingsAccountDelete account
- Solo cleanerMoreAccountDelete account
- ClientProfileHelp & AccountDelete account
- AccountantAccount icon at the top, next to LogoutDelete account
On the next screen, type DELETE to confirm and tap “Delete my account”. Telling us why is optional.
Without the app
E-mail us from the address you use to sign in, so we can find your account.
Subject: Delete my account
Our Privacy Policy says: “We respond within 30 days.”
What happens when you confirm
- You are signed out and the account is deactivated right away.
- If the account owns a company (including a solo business), the company’s subscription is marked as cancellation requested.
- A deletion request is recorded with your name and e-mail, and your reason if you wrote one.
- If you change your mind, sign in again with the same account: the app shows the option to restore it.
How long data is kept
These are the words of our Privacy Policy:
Data after cancellation: retained for 90 days for possible reactivation, then deleted or anonymized.
Payment data: retained as required by tax and accounting obligations (typically 7 years).
Upon cancellation, the subscriber may request a full data export before deletion.