How can we help?
CleanerFlow PRO support is by e-mail. Tell us what happened and which account you use, and a person from our team writes back.
Support e-mail
support@cleanerflowpro.com
🗣️ Write in English, Portuguese or Spanish. The answer comes back in the same language.
Shortcuts
Quick answers
I can’t sign in.
Sign in the same way you created the account: with your e-mail and password, or with “Continue with Google” if you signed up with Google. Forgot the password? On the sign-in page, choose “Forgot your password?” and we e-mail you a link. The link works for 15 minutes — if it doesn’t show up, check your spam folder.
It asks for a 6-digit code.
That means two-step verification is on for your account. Open your authenticator app and type the code shown for CleanerFlow. Lost access to the authenticator? E-mail us from the address you sign in with.
I clean for a company. Where do I sign in?
In the CleanerFlow app on your phone. The website doesn’t have a portal for team cleaners yet.
How does the free trial work?
Every plan starts with 30 days free, and we don’t ask for a card. You only add a card if you decide to stay.
How do I change my card or see my invoices?
The account owner signs in at cleanerflowpro.com and opens Settings → Billing. Under “Payment & invoices”, tap “Manage”.
How do I cancel my subscription?
Online, on your own: Settings → Billing → “Cancel subscription”. There’s no contract and no cancellation fee. You keep using it until the end of the period you already paid, and you aren’t charged again.
Do my clients pay anything?
No. Clients never pay to use CleanerFlow.
🗑️ Delete your account and data
You can delete your account inside the app — the path depends on your type of account — or by e-mail, if you no longer have the app. In that case, write from the address you sign in with, with the subject “Delete my account”.
See the step-by-step for each account →